Last updated: 22 October 2026
Contact support
Email support@himalayantales.com with your platform, app version and a short description of the issue. If useful, include a screenshot after removing personal information. Never send passwords, payment-card details, sign-in codes or Health records.
For privacy, export or deletion requests, contact privacy@himalayantales.com. The public support page does not require an account.
Import a routine from text
Open Plan → New plan → Import text. Paste the full routine, check each matched exercise and resolve any unrecognized lines before saving. Sets, rep ranges, timed holds and per-side prescriptions should be reviewed in the preview.
Keep optional routines, such as Abs Optional, outside the weekly schedule. A six-day training plan should remain six scheduled days.
Sign-in help
Use the same Google, Apple or email sign-in method you originally used. For an email/password account, use Reset password if needed. If Google sign-in fails, tell support the platform and the visible error message; do not send tokens or account passwords.
Offline workouts and syncing
If a workout is saved on this device and waiting to sync, reconnect and keep the app open until it confirms. Do not uninstall the app or clear browser/app data while unsynced work or local-only photos remain. If a conflict appears, review both versions before choosing which note or layout to keep.
Subscriptions and charges
App Store and Google Play subscriptions are managed in the store that bills you. Website subscriptions are managed in Membership and billing. Deleting an account does not replace checking cancellation with your payment provider. Contact support with the platform and order reference if a charge needs investigation; do not send full card details.
Health permissions and photos
Health integrations are optional mobile features. Change access in your device Health settings. Importing a weight saves a synced Body entry; revoking Health permission does not remove that entry. Progress photos remain on the device/browser where you add them and are managed there.
Export or delete your account
You can use the website without reinstalling a mobile app. Read the account-deletion instructions or sign in to Your data settings. If you cannot sign in, email the privacy contact to request help; we may need to verify you own the account before acting.